Questions/Information

RETURNS

Please note that since your order is a custom made product in the size and color of your choice your order will be non-refundable.

This is due to your order being made to your specification and therefore I will be unable to re-sell these items. Please make sure you order your correct size and contact me prior to ordering for any questions.

Returns will only be accepted if the item is faulty, or if something is wrong with the order. Felicia reserves the right to deny returns for reasons such as ‘change of color’  as it is your responsibility to check description, sizing chart and email me with accurate measurements so i can assist you with sizing and all the help you need prior to checkout.

If you do notice that you have selected the wrong color or size right after your order has been made, email me as soon as possible (before I start sewing your order) and I will change this for you! 


SIZING 

I use a sizing system of: XS, S, M, L, XL, XXL based on the European standard sizing. All pieces are true to size. Email me with your everyday bra size and your everyday panty size if you are unsure what size you would be and i will assist you with correct sizing.


Between two sizes? Your right style and size will also depend on how you want to wear them – showing more skin, or less; sunbathing or surfing. I would recommend going for a size smaller if you are between two sizes since the fabric is super elastic and formes after your body.


CARE INSTRUCTIONS

To ensure your new handmade swimwear has a long life, i recommend you follow the steps below:

-Hand wash in cold water

-Avoid contact with tanning oils & creams

-Do not iron or machine wash

-Wash out sand from the pieces carefully

-Do not leave your swimwear in direct sunlight as this may cause the color to fade and damage the material

-Avoid contact with rough surfaces or sharp objects to avoid pulling or damaging of the fabric

-Love unconditionally and wear your swimwear for years!


SHIPPING

EXPRESS SHIPPING 2-3 BUISSNES DAYS

STANDARD SHIPPING 5-15 DAYS 


-International shipping please note: All customs fees, foreign taxes or other fees associated with your purchase are the sole responsibility of the customer. Please check with your local customs office for further information.


PLEASE NOTE:
I am unable to redirect goods once the order has been dispatched.

If your order is undeliverable or an incorrect shipping address has been entered, Felicia is not held responsible and the customer will not be entitled to a refund. In the event your bikini makes it way back to me, any additional shipping costs are at the customers expense. Please ensure your shipping details are correct.
Felicia does not take any responsibility for items that may be lost or stolen in transit. In the very rare circumstance that this does occur, I will do whatever I can to help track the parcel.

For any further queries about shipping please contact me at felicia@flswimwear.com